In the financial services industry, technological innovation has upended the way that people bank and manage their money. No longer do customers need to visit physical bank branches or log into a website to check their account balance or make an online payment. Instead, digital-first fintech companies have made it…

Automation is rising as a competitive advantage in the financial services industry. A recent global survey by Longitude, commissioned by low-code workflow platform Appian, found that 63% of financial services organisations in the Australia-Pacific-Japan (APJ) region reported gaining significant competitive advantage through their investments in automation. …